As customer service leaders navigate the rapidly evolving technological landscape of artificial intelligence (AI), it is crucial to reassess the entire customer journey, and strike the right balance between digitised efficiency and personalised responsiveness at scale.
AI in Enterprise Customer Service: State of the Art Read More »
To present AI effectively to the board, emphasise its role in augmenting rather than replacing existing capabilities.
Presenting AI to the Board – Webinar and Presentation Kit Read More »
The proactive measures taken by the company’s CIO to enhance operations and customer service resulted in a remarkable increase of water-metered registered consumers to 300,000 and a 65 per cent reduction in overall complaints.
JWIL Implements New Technology to Overcome Water Woes Read More »
Uncover the potential of Google’s Spanner database with graph processing for advanced AI applications and data management strategies.
VENDORiQ: Google Brings Graph Processing to Spanner Database Read More »
IT leaders must evaluate technology investments using a balanced approach that considers multiple financial frameworks beyond just ROI for a comprehensive assessment.
Why ROI Shouldn’t Always Be The Only Measure of True Success Read More »
The growth of digital content has made it increasingly challenging for organisations to manage their information assets effectively. What is IT’s critical role in developing and implementing strategies to manage content chaos and information hyperinflation?
Understanding Enterprise Content Chaos Read More »
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
Sourcing Monthly July 2024 Read More »
Welcome to this IBRS Futures presentation, where we explore the potential impact of AI on cyber crime. In this advisory, we will delve into the key insights from the presentation and discuss the implications for cyber security.
IBRS Futures: Get Ready for AI-empowered Cyber Crime Read More »
User experience (UX) and change management – an intersect that safeguards successful and sustainable solution delivery and end-user adoption.
User Experience and Change Management – Work Together to Safeguard End-User Adoption Read More »