Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
Are you equipped to lead the green IT revolution? These industries are leading the way.
Which Industries Are Leading With Green IT, and Why Read More »
How to develop and document an ICT strategy. The key to effective strategy is good content – IBRS offers a structured approach that lets you put your strategy into focus. This CIO handbook is designed to assist new CIOs in understanding their role and allow established CIOs to compare and consider whether they could do things differently.
CIO Handbook Part 7: How to Develop an ICT Strategy Read More »
With AI now being recognised as a transformational asset in enterprises, companies that have joined the bandwagon because of a need to automate operations or out of fear of missing out often fall short of realising the full benefits of AI. IBRS discusses the reasons behind this and how they can optimise their AI spend.
Why Enterprises Cannot Realise the Full Value of AI Read More »
The launch of Einstein GPT by Salesforce enables the use of natural language prompts to create personalised, AI-generated content for CRM, driving digital transformation and highlighting the importance of AI technology.
VENDORiQ: Salesforce Launches Generative AI CRM Technology Read More »
Microsoft is set to announce Teams 2.0, with improved speed and navigation, potentially only available on Windows 11 and 10. IBRS anticipates integration with AI features and a focus on enterprise users but notes a lack of new controls for governing Teams.
VENDORiQ: What to Expect From the Teams 2.0 Launch Read More »
The launch of ChatGPT heralds the mass introduction of a deeply disruptive technology which is now in the public domain. CIOs need to be on alert to its implications for their organisation.
ChatGPT – A Watershed Moment in AI? Read More »
The next generation of enterprise leaders will be facing a much faster rate of tech transformation and the longer-term impact of AI. How can the IT and HR business units nurture emerging enterprise leaders, so they will be prepared for a highly disruptive future the fourth wave of ICT will bring?
What ChatGPT Hype Tells Us: We Need to Urgently Foster Leaders With Futurist Mindsets Read More »
What lies ahead for advanced conversational platforms that leverage speech recognition and dialogue management, and their implications for organisations on their digital journey?
The Future of Conversational AI in the Enterprise Read More »
