IBRSiQ: Cyber Response Communications
An IBRSiQ on cyber response communications and cyber breaches. Discover the areas or problems that IBRS can assist you with.
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VENDORiQ: HCLTech Continues to Expand TechBee Program in Australia
HCLTech’s TechBee program offers IT and business training to produce job-ready graduates in partnership with Navitas. However, concerns include reduced long-term workforce retention and the need for a safety net for learners.
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VENDORiQ: Talend Launches Upgrades to Products
Updates to Talend Data Fabric and Stitch can help IT CEOs make data-driven decisions, improve data quality, address challenges of modernisation, and ensure better data governance and compliance.
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Building a Positive Team – A Survival Kit for New ICT Managers
There are many benefits to building a positive team environment. ICT managers play a critical role in not only ensuring their team meet their work objectives, but that they learn, grow, and improve as a team as well. This pack covers two foundational areas that ICT managers can focus on to build a positive team culture.
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Which Industries Are Leading With Green IT, and Why
Are you equipped to lead the green IT revolution? These industries are leading the way.
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Why Enterprises Cannot Realise the Full Value of AI
With AI now being recognised as a transformational asset in enterprises, companies that have joined the bandwagon because of a need to automate operations or out of fear of missing out often fall short of realising the full benefits of AI. IBRS discusses the reasons behind this and how they can optimise their AI spend.
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Ticket Deflection: Improving Customer Service and Lowering Costs Through Self-Service Strategies
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
CIO Handbook Part 7: How to Develop an ICT Strategy
How to develop and document an ICT strategy. The key to effective strategy is good content – IBRS offers a structured approach that lets you put your strategy into focus. This CIO handbook is designed to assist new CIOs in understanding their role and allow established CIOs to compare and consider whether they could do things differently.
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VENDORiQ: Salesforce Launches Generative AI CRM Technology
The launch of Einstein GPT by Salesforce enables the use of natural language prompts to create personalised, AI-generated content for CRM, driving digital transformation and highlighting the importance of AI technology.
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