Conclusion: The demand for software – in particular software that automates and streamlines specialised business processes, customer-facing services, and field-force ready solutions – is continuing to grow. The challenge for modern ICT departments is twofold: keeping up with this demand while remaining constrained by resources; and delivering improvements quickly and iteratively, following Agile principles.

New, low-code platforms that target developers may improve the output of an organisation’s software development teams. In addition, low-code tools targeting non-developers (business analytics or even citizen developers) can also play a role. However, both technical and human factors need to be considered to gain additional capacity. Determining the level of complexity for any given application request, and linking ideation to the framework for determining application requirements, can best set expectations for the results that low-code can provide to organisations.

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