VENDORiQ: Otter Launches Generative AI Chat Feature

Why It’s Important

While the exact details of the training process and the specific datasets used were not explicitly mentioned by Otter in its announcement, questions on whether its transcription of massive volume of spoken words every minute was used to leverage such data to train and refine its language model, including for the development of the Otter AI Chat feature. The company, however, emphasised that data used in Otter AI Chat will not be stored by third parties. 

IBRS believes that companies like Otter.ai should prioritise data privacy and be more transparent with its encryption, access controls, and data anonymisation where possible. Regular security audits and compliance assessments should be conducted to ensure ongoing protection of user data. Additionally, obtaining explicit consent from users and offering clear opt-out mechanisms can help build trust and demonstrate its commitment to data privacy.

Who’s Impacted

• CEO
• AI developers
• IT teams

What’s Next?

• Organisations must set in place governance requirements that identify which enterprise meetings can be recorded, stored, shared and transcribed.
• Enterprises must also review potential vendors’ security layers and only purchase recording solutions that support multi-factor authentication.
• Explore new AI-powered services that can assist with improving privacy and reducing information leakage.

Related IBRS Advisory

1. VENDORiQ: Meeting Transcription Leader, Otter.ai, Now Offers Two-factor Authentication for All Plans

2. Every Breath You Take: The Impact of AI on Privacy