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All IBRS advisors have many years of experience in their areas of coverage and are widely considered the leaders in their field. By becoming an IBRS customer you get access to these years of experience using our Inquiry service

Joseph Sweeney is an IBRS advisor specialising in the areas of workforce transformation and end user computing, including workplace strategies, enterprise solutions, collaboration, policy, organisational cultural change, and software deployment and licensing. He is the author of IBRS’s Digital Workspaces methodology. Dr Sweeney has a particular focus on Microsoft products, and often assists organisations in rationalising their Microsoft licensing spend and helping to identify budget for end user computing innovation. He is an accomplished technology strategist and pioneer of Asia’s internet industry. He was a co-founder and Vice President, of Asia Online, where he headed up product development and assisted the start-up grow into one of Asia’s leading Internet and on-line services. He is also deeply engaged in the education sector. He was awarded the University of Newcastle Medal in 2007 for his studies in Education, and his doctorate, granted in 2015, was based on research into Australia’s educational ICT policies for student device deployments.
Sue Johnston is an IBRS advisor who focuses on strategy and governance of private and public enterprise ICT. She is an accomplished and innovative strategist with more than 25 years’ IT and business experience across the public and private sectors. Sue has held a number of senior executive positions with IT vendors and major management consulting companies and provides coaching to IT teams looking to change the conversation with their customers, their executive and each other. As a CIO, she has led the ICT function through significant transformation for organisations such as Department of the Premier and Cabinet, Auscript Australasia and TriCare Limited. Sue has also run a successful software development company and transitioned the company through an acquisition process. Sue chaired Innovation Committee in State Government which was responsible for generating, developing and funding innovative ideas and improving the skills and capabilities of public sector staff in pitching ideas and successfully executing innovation projects.
Dr. Wissam Raffoul is an IBRS advisor who specialises in transforming IT groups into service organisations, with particular expertise in IT service management (ITSM), process optimisation, outsourcing and cloud strategies, enterprise systems management solutions and business-centric IT strategies. Prior to joining IBRS in August 2013, he was General Manager strategic consulting at Dimension Data advising clients on applying technology to improve business performance. Prior to joining Dimension Data, he was a Vice President at Gartner/META Group and issued various research publications covering service delivery processes, centre-of-excellence models, managing outsourcing vendors, benchmarks, maturity models, IT procurement evolution and supply/demand models. In previous positions, he headed HP ITSM consulting practice in Australia. He also acted as an infrastructure manager, reporting to the CIO at a number of large organisations in government and in the financial and petrochemical industries.
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Claire Pales is an IBRS advisor who specialises in Security and Risk. Claire is the best-selling author of the book “The Secure CIO”, a regular industry writer, a sought after speaker and an advocate for women in cyber. Claire is a mentor and coach to security professionals from graduates to C-level and is an active industry volunteer. Claire has more than 15 years experience in the security industry across fraud, paralegal, corporate security, cyber and information security. With a career that spans Asia Pacific including Australia, Hong Kong, China and India, Claire joins IBRS having led award-winning strategies and established multiple cyber security functions. Claire’s knowledge of cyber and information security is drawn both from formal qualifications and experience as a security leader spanning industries from critical infrastructure to online and ecommerce businesses.
Alan Hansell is an IBRS advisor who focuses on IT and business management. Alan is able to critique and comment on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers, and before joining Gartner was a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.
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Sam Higgins is an IBRS advisor with over 20 years of both tactical and strategic experience in the application of ICT to achieve business outcomes from large complex organisations. Through previous roles as a leading ICT executive, strategist, architect, industry analyst, program consultant and advisor, Sam has developed an extensive knowledge of key markets including as-a-Service (Cloud) computing, enterprise architecture (including service-orientation and information management), enterprise applications and development, business intelligence; along with ICT management and governance practices such as ICT planning, strategic sourcing, portfolio and project management. Sam’s knowledge of service-oriented architecture and associated business models is widely recognised, and he was a contributing author on the Paul Allen book Service-orientation: Winning Strategies and Best Practices, released in 2006 by Cambridge University Press. As the former Research Director for Longhaus he undertook the first in depth research into the implications of Cloud computing and other “as-a-Service” ICT offerings on the Australian and near shore markets. The 2010 report entitled, Defining cloud computing highlights provider gaps in the Australian ICT market, was widely reported in both the online ICT industry press and mainstream media.
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Peter Bickerton is an IBRS advisor covering strategy, program and project governance, developing and critiquing business cases and reviews. Peter is an experienced program board executive in enterprise ICT transformations across business development and national infrastructure replacements. Peter is an executive mentor and coach improving workplace environments and maximising productivity and improving key stakeholder relationships. Peter has held senior executive positions including CIO and Deputy CEO in both operational and service delivery roles in the Federal Government as well as twenty years of experience in law enforcement both overseas and in Australia.
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Peter Hall is an IBRS advisor who covers Enterprise Infrastructure and Management, managing vendor and customer relationships and contracts, vendor capabilities and vendor offerings. Peter is also experienced in Start-Up’s and Mergers and Acquisitions. Peter has over 35 years of experience working in the IT sector in ANZ and Asia Pacific, gaining invaluable insights into vendor offerings and strategies, relationship management, and channel strategies. Peter’s an experienced executive having worked for Hewlett-Packard, Blade Network Technologies (acquired by IBM in 2010), IBM and Lenovo. Peter is also an accredited Tony Buzan Licensed Instructor in Mind Mapping.
Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.
James Turner is the IBRS advisor who specialises in cyber security and risk. James has over a decade of experience as an industry analyst and advisor; researching the cyber security industry in Australia. Since joining IBRS in 2007, James has authored over 100 IBRS Advisory papers, led dozens of executive roundtables, and presented at numerous conferences. James is a sought after speaker, facilitator and panel participant. He is the author of the IBRS Security Leadership MAP. James is frequently quoted in the media on industry issues, and is the longest serving cyber security industry analyst in the Asia Pacific region. He contributes a regular opinion piece for the Australian Financial Review covering issues in the local cyber security industry. James is also the founder of CISO Lens and the program manager of the CIO Cyber & Risk Network. These two peer-networking programs are designed to support executives in their roles as leaders for their organisations in the fast-moving space of cyber risk.
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Karen Scott Davie is an IBRS associate specialising in consulting services in the areas of ERP, CRM, asset management, disaster recovery planning and payroll. Karen has over 20 years experience in delivering digital innovation and finance transformation across Health, NFP government and private corporations. With a combination of consulting and employee experience as a CFO, CIO and director, Karen is valued for her business and finance expertise from CFO and Big 4 consulting roles (Deloitte, Accenture 8 yrs) coupled with her depth of IT experience as a CIO, CIO Executive Board and Program Manager across complex programs she brings a great deal of knowledge to an organisation seeking to be more streamlined, innovative and effective. Karen has also managed large scale BAU operational units whilst balancing the impact of change across all levels of business stakeholders both internal and external customers.

In the News

Managed security: a big gamble for Aussie IT providers - CRN - 02 August 2018

TechSci Research estimates the Australian managed security services (MSS) market will grow at a CAGR of more than 15 percent from 2018-23 as a result of the increased uptake of cloud computing and...
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Kids, Education and The Future of Work with Dr Joseph Sweeney - Potential Psychology - 25 July 2018

What is the future of work and how do we prepare our kids for it? Are schools and universities setting kids up for future success? Does technology in the classroom improve outcomes for kids? Should...
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PageUp starts rebuilding and looks to learn lessons after data breach nightmare - AFR - 27 June 2018

The timing couldn't have been worse for PageUp; two days before Europe's new data protection regime came into force the Melbourne-based online recruitment specialist's security systems detected...
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Australia is still in the cyber security dark ages - AFR - 28 June 2018

In terms of cyber security years, Australia is still in the dark ages, a period typified by a lack of records, and diminished understanding and learning. We're only a few months into practising...
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AMP does maths on infosec shortage - ITnews - 18th June 2018

Cyber security and risk advisor at analyst firm IBRS, James Turner, said the cyber skills shortage was prompting a wider rethink around the domain in terms of resourcing for the last few years....
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