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Conclusion: Software as a Service (SaaS) is gaining mainstream acceptance as a viable sourcing strategy for enterprise applications in both the public and private sector. IDC predicts that by 2015 24% of all new business software purchases will be of service-enabled software with SaaS delivery being 13.1% of worldwide software spending1. SaaS is being ...
Section: Content | Category: As a Service | Date: Thursday, 28 February 2013 | Hits: 1046
Conclusion:Software as a service seems suspiciously familiar, bringing up old memories of time share mainframe computing systems in a different era, and more recent memories of application service provider based software offerings. Repackaging of old concepts in new terminology is a technique commonly used by software vendors. However, don’t dismiss ...
Section: Content | Category: Applications | Date: Monday, 29 June 2009 | Hits: 647
Conclusion: Compared to the consumer market, the enterprise market is more conservative when letting an external service provider store and manage its critical business information remotely, via the web. But in the face of spiralling internal IT operational costs, many companies are likely to significantly expand their use of Software as a Service (SaaS), ...
Section: Content | Category: Applications | Date: Friday, 28 July 2006 | Hits: 554
... business stakeholders on priorities and funds Involve business stakeholders in the IT strategy implementation Establish a joint forum with business stakeholders to ensure that the desired business benefits are realised Review the strategy every twelve months Footnotes: IBRS publication “Running IT as a Service – Part 1 Prerequisites Building ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 01 October 2014 | Hits: 538
Conclusion: One of the hottest IT issues at the moment is Software as a Service (SaaS.) However, SaaS is not yet a well-defined, nor well-understood approach. Like most IT buzzwords, vendors are rushing to stake their claim. Having a framework to evaluate the different approaches taken by vendors is essential for planning future IT architectures. Observations: On ...
Section: Content | Category: Applications | Date: Thursday, 28 December 2006 | Hits: 553
Conclusion: When selecting Software as a Service (SaaS) solutions, IT managers should demand evidenced from SaaS providers as the levels of service that can be expected using a formal framework. Including IBRS’s SaaSability questionnaire in requests for information will help to ensure that all parties understand their roles and responsibilities. Observations: ...
Section: Content | Category: As a Service | Date: Wednesday, 28 March 2007 | Hits: 709
Conclusion: To improve business performance and/or reduce the cost of doing business, forward-thinking IT organisations are trying to run IT as a Service. However, they are challenged by long software implementation timescales, fragmented delivery processes and insufficient skilled resources to meet business demands. To address these challenges, IT ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 01 October 2014 | Hits: 415
... value-added services. In this IBRS Master Advisory Presentation (MAP), IBRS outlines the high-level issues, surrounding Running IT as a Service from both business and technology viewpoints.This MAP is designed to guide and stimulate discussions between business and technology groups and point the way for more detailed activity. It also provides links ...
Section: Content | Category: As a Service | Date: Monday, 14 September 2015 | Hits: 751
Conclusion: with the increased adoption of SaaS for business systems (e. g. ERP), new SaaS providers continue to appear in the market. While those providers are offering easy-to-use products and low start-up costs compared to running in-house business systems services, there is a risk that some service providers might cease to do business. As a result, ...
Section: Content | Category: Governance & Planning | Date: Sunday, 01 March 2015 | Hits: 402
Conclusion: Running IT-as-a-Service requires offering broad IT services tied to external-value that goes beyond meeting or exceeding SLA targets. This is because the majority of existing SLAs are IT centric and vaguely relate to business value. Much of this issue is related to IT Groups’ lack of business analysis skills and IT ad hoc methods to comprehend ...
Section: Content | Category: Operations & Service Delivery | Date: Thursday, 29 January 2015 | Hits: 594
Conclusion: IT organisations adopting IT-as-a-Service practices are often challenged by limited resources to meet service demands, especially in the IT Operations space. IT operations groups should develop supply/demand models that link to business priorities and ensure funds allocation. These models will enable IT organisations to meet client necessities, ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 31 March 2015 | Hits: 617
Conclusion: IT organisations developing IT policies in isolation from business units1 will face challenges to tie policies to business drivers and limit policies acceptance rate. IT organisations should formulate policies by involving business units at an early stage in policy scope discussion. IT best practices2 should be leveraged to develop reliable ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 October 2014 | Hits: 392
Conclusion: Business departments not getting the services they want from their IT departments see Software as a Service (SaaS) as a very attractive alternative to get applications currently not being provided or to replace unsatisfactory or poorly supported applications. CIOs must be prepared to find (possibly renegade) SaaS applications in use in their ...
Section: Content | Category: Governance & Planning | Date: Monday, 28 July 2008 | Hits: 457
Conclusion: With the local availability of VMware’s Infrastructure as a Service (vCloud Air), all Australian VMware customers should consider it for self-service dev/test environments, virtual desktops, and more importantly DR as a Service (DRaaS). Savvy CIOs will use low risk, low cost practical experiments to develop in-house skills and experience ...
Section: Content | Category: Infrastructure | Date: Sunday, 31 May 2015 | Hits: 624
Conclusion: Whilst SaaS (Software as a Service) using Cloud computing has helped commoditise IT, it is not always the ideal replacement for in-house application development. Instead the axiom ‘look before you leap’ applies, and SaaS assessed on a case-by-case basis (including not only potential benefits but also the hidden costs, such as contract breakage ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 29 January 2013 | Hits: 739
Conclusion: As cloud services - typically Software as a Service - become increasingly accepted, the IT industry is gaining valuable experience in the actual risks of putting data in the cloud. Most of these risks centre around data confidentiality. Knowing the actual risks, rather than the fear, uncertainty and doubt that vendors and security consultants ...
Section: Content | Category: Security Leadership | Date: Saturday, 28 January 2012 | Hits: 978
Conclusion:The balance of information power is skewed in favour of knowledge intensive organisations, to the detriment of information-poor organisations and individuals. Reliable, high quality information distilled from Software as a Service users is evolving into a powerful currency that can be translated into financial profit via the sale of ad space ...
Section: Content | Category: Applications | Date: Friday, 31 October 2008 | Hits: 538
... emerging transformational strategy is one based on Disaster Recovery as a Service (DRaaS). This is a low cost, low risk, incremental approach to transforming on-premises IT infrastructure into a Hybrid Cloud infrastructure. The DRaaS leaders in Australia will be VMware, Microsoft and AWS in that order. Observations: To date the most common first ...
Section: Content | Category: Infrastructure | Date: Friday, 02 January 2015 | Hits: 789
Conclusion: The CIO role is one of the most demanding jobs in an organisation as it involves driving the business to new highs based on an effective IT and business partnership arrangement, so IT can act as a services business. To succeed the CIO needs to articulate a vision that is acted on by business managers who assume the role of informed buyers ...
Section: Content | Category: Governance & Planning | Date: Monday, 23 May 2011 | Hits: 860
... service. The overall result is the ability to improve resilience as required by the specific use case. Next Steps: Minimise investments in Software as a Service or Cloud service providers that bundle computation services together with centralised personal data storage services. In a few years these high-risk architectures may be obsolete. When ...
Section: Content | Category: Infrastructure | Date: Monday, 29 July 2013 | Hits: 778
... to minimise risks, and to ensure a timely and successful rollout. Observations: The desire to migrate to Software as a Service solutions or to upgrade enterprise software products such as SAP for redeployment on Platform and Infrastructure Cloud (PaaS and IaaS) services is leading to a new wave of major software implementation and rollout projects. ...
Section: Content | Category: Applications | Date: Friday, 31 October 2014 | Hits: 379
Conclusion: IT organisations adopting IT-as-a-Service strategies tend to acquire the best of breed services from the market instead of building them in-house. This leads to increased adoption of multi-sourced services, whereby reliable governance processes are critical success factors to realise the desired business benefits in a timely and cost-effective ...
Section: Content | Category: Governance & Planning | Date: Sunday, 31 May 2015 | Hits: 529
... as a Service (IaaS) to organisations outside of Amazon. The initial service designs were based on work already underway to support Amazon.com and by November 2010 all of that web site was running on AWS. AWS was an early champion of the Cloud Business Model, which is based on pay-as-you-go and commodity pricing. In this model AWS has the capital expenditure ...
Section: Content | Category: Vendors | Date: Saturday, 31 May 2014 | Hits: 1183
Conclusion: Cloud infrastructure and platforms have started to alter the landscape of data storage and data processing. Software as a Service (SaaS) Customer Relationship Management (CRM) functionality such as Salesforce.com is considered best of breed, and even traditional vendors such as SAP are transitioning customers to SaaS solutions. The recent ...
Section: Content | Category: Operations & Service Delivery | Date: Sunday, 30 June 2013 | Hits: 737
... enhancement evaluation Establish a process to manage consumption. Footnotes: Refer to IBRS publication “Running IT as a Service Part 19: The emergence of Cloud Service Brokers” Refer to “Running IT as a Service Part 22: IT-as-a-Service Readiness Assessment” Refer to “Running IT as a Service Part 12 :The evolution of Service Catalogues” Refer ...
Section: Content | Category: As a Service | Date: Sunday, 01 January 2017 | Hits: 442
... with the successful service broker2 Footnotes: IaaS: Infrastructure as a Service including server, storage, network, security. Refer to IBRS Publication: “Running IT-as-a-Service Part 8: Governance processes critical for HyperCloud success” ...
Section: Content | Category: As a Service | Date: Thursday, 02 June 2016 | Hits: 294
... applications performance. Refer to IBRS publication “Running IT as a Service Part 3: Preventing IT Policies from obstructing the business”. By Dr. Wissam Raffoul. ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 02 September 2015 | Hits: 470
... services to reduce costs, lift productivity and develop better services.” The Cloud Policy has a strong focus on Infrastructure as a Service (IaaS) at the expense of other, more promising Cloud alternatives such as SaaS and Business Process as a Service (BPaaS). The Policy does not address key areas such as Cloud architecture, workforce planning, ...
Section: Content | Category: Governance & Planning | Date: Friday, 01 May 2015 | Hits: 484
... based settings. Culture change. Flexibility as normal Home-office working Corporate network upgrades Working at home permitted but not encouraged Cloud: IT as a service Applies differently for different roles Virtual mobility for all. Paperless office. Virtual collaboration. High Focus on resource and travel ...
Section: Content | Category: Workplace Innovation | Date: Friday, 01 May 2015 | Hits: 757
... component. Ideally, this component should have a rights library managed as a service by a dedicated partner. Vendors include: LANDesk and Flexera being the two notable vendors in this space. Software Deployment: Self-service desktop will require installation of software across a variety of different devices and via a variety of different delivery mechanisms ...
Section: Content | Category: Infrastructure | Date: Wednesday, 01 October 2014 | Hits: 420
... its sources for a successful transition Continuous regression testing when new versions of SaaS (Software as a Service) solutions are being implemented Continuous availability of functional upgrades and program fixes (patches) are placing an added testing workload burden on staff Maintaining the testing status of multiple versions ...
Section: Content | Category: Governance & Planning | Date: Monday, 02 November 2015 | Hits: 274
Conclusion: Moving services to the Cloud is a part of nearly all organisational strategic plans. Organisations today are either starting to trial services with one provider, moving from the trial phase to include additional services or heavily focussed on Cloud as part of their service delivery model. Based on the learnings from organisations that ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 28 May 2014 | Hits: 872
Conclusion: The options for processing ERP (Enterprise Resource Planning) range from on premises to managed services to public Cloud to SaaS (Software as a Service). The attributes of all the solutions, including the risks, costs and benefits, can appear overwhelming and may persuade risk averse senior management to make an expedient decision and keep ...
Section: Content | Category: Applications | Date: Sunday, 01 January 2017 | Hits: 495
... future costs from a Cloud vendor. A vital factor for regulated organisations, and those with risk aware boards, is the transparency of a Cloud vendor in providing information that will help assure a client that the Cloud vendor has service delivery maturity. When viewed through the lens of “IT as a service”, mature risk management and assurance of ...
Section: Content | Category: Governance & Planning | Date: Thursday, 02 June 2016 | Hits: 244
... business units to realise the business benefits anticipated from IT solutions Footnotes: Refer to IBRS publication “Running IT as a Service Part 2” By Wissam Raffoul Refer to IBRS publication “Running IT as a Service Part 4. By Wissam Raffoul Refer to IBRS publication “Running IT as a Service Part 12. By Wissam Raffoul ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 02 December 2015 | Hits: 373
... levels) to business lines. Given the increased adoption of cloud services, ITSM as a Service was released to the market (e.g. Unisys, ServiceNow). Some Australian organisations have already been using ServiceNow for the last three years. ITSM as a service promises addressing the difficulties of traditional in-house ITSM rollout by implementing a customised ...
Section: Content | Category: Operations & Service Delivery | Date: Sunday, 29 December 2013 | Hits: 663
... scalability. Benefits of this will increase with the uptake of cloud based infrastructure management and Infrastructure as a Service (IaaS) offerings. Support to manage increasingly scarce IT resources and capabilities, especially in sectors of the economy with enhanced skill challenges such as mining and resources. Ensure flexibility and ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 25 May 2011 | Hits: 729
Conclusion: In recent months several Tier-1 Australian and New Zealand vendors have announced, and in some cases delivered, locally hosted Infrastructure as a Service (IaaS)1. These announcements will reduce Business and IT Executives’ perception of the risk of adopting IaaS, and result in greater interest in using cloud as a “lower cost alternative” ...
Section: Content | Category: Infrastructure | Date: Sunday, 31 October 2010 | Hits: 586
... on a communication link between subsystems, the software wrappers enable the reconfiguration by replacing or augmenting the protocols they use. 2 "Selecting a Software as a Service Solution – The ‘SaaSability’ Questionnaire", IBRS, March 2007 3 "Working with MSPs: accept your ticky-tackiness and then outsource it", IBRS, October 2007 ...
Section: Content | Category: Articles | Date: Sunday, 28 October 2007 | Hits: 427
... Advisory Board as a Service Owner and as a more permanent member of the CAB. Next Steps: Coordination between IT and Cloud providers is critical to ensure that beneficial changes can be made with minimum disruption to IT services and business operations. To develop a comprehensive plan, organisations can take a number of steps: Review all ...
Section: Content | Category: Operations & Service Delivery | Date: Monday, 23 June 2014 | Hits: 819
... one to one outsourcing engagements Infrastructure/Software/Everything as a Service Private cloud service development and deployment Provision of application outsourcing has been an historical weakness of both HP and EDS. Since acquisition the combined entity has fallen further behind its traditional competition of Accenture and IBM, and ...
Section: Content | Category: Vendors | Date: Friday, 29 April 2011 | Hits: 885
... major operational incident. Next Steps Review all currently running initiatives and projects that are associated with Service Oriented Architecture (SOA), Web Services, or Software as a Service (SaaS) from the perspective of their objectives and their projected time horizons. Ensure that the objectives with respect to service orientation are aligned, ...
Section: Content | Category: Applications | Date: Wednesday, 28 November 2007 | Hits: 485
... their limitations, and the likely impact on traditional IT groups is essential for any organisation that is engaged with, or considering being engaged with cloud services – which is everyone. Observations: Software as a Service (SaaS) solutions, such as SalesForce, NetSuite, Google Apps, DropBox, etc. have passed the point of being seen as ‘risky’ ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 31 July 2013 | Hits: 788
... of the Cloud – ‘Everything as a Service’. Traditionally, executives and managers within organisations have been valued, whether directly or indirectly, on the size of their operations, staff numbers and total budget or in short – What they control within the organisation. When looking at new initiatives or strategic planning, one of the first questions ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 20 August 2013 | Hits: 544
... model Many vendors operate a pricing model that depends on the level of usage of the system, i.e. some version of pay as you go. Whilst pay-as-you-go pricing is used by some Software as a Service solutions, the classical approach of yearly cost-per-seat or per-user is still common practice. Usage pattern Determined by specific ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 26 November 2013 | Hits: 670
Conclusion: CIOs must avoid being swept up by the hype concerning SaaS (Software as a Service) and approach each business case on its merits. While the immediate net benefits may be appealing, it is important to evaluate whether the long-term benefits are sustainable and the risks manageable before entering into a service contract. Observations: ...
Section: Content | Category: Security Leadership | Date: Saturday, 23 November 2013 | Hits: 721
... asset management is currently being positioned in Australia. The latest incarnation of Software Asset Management promoted by vendors is ‘SAM as a service’. This term Cloud-washes SAM in such a way as to make it seem all too easy. It makes it someone else’s problem. To quote one salesperson, “SAM in the Cloud only takes five minutes to set up!” In ...
Section: Content | Category: Vendors | Date: Wednesday, 01 October 2014 | Hits: 423