Since the introduction of ChatGPT and a greater awareness of the risks associated with generative AI, organisations are deliberating how to manage or control access to AI chatbots.
Establishing a low-code culture requires strategic thinking, agile development, and collaboration across departments for scalability, security, and continuous improvement.
“We must now address the root causes that go beyond connectivity. Rather than focusing on big innovations that require significant investment, it is better to focus on enriching existing services with empathetic delivery design principles and guide citizens through the service.” Dr Joseph Sweeney
Using Digital Adoption Platforms (DAPs) effectively means finding a smart way to combine innovation and risk control. Let’s explore practical steps for intelligent DAP implementation.
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
Aligning the enterprise data migration strategy with broader enterprise objectives is vital in facilitating digital transformation. IBRS looks into the interplay between data portability and data mobility in their roles in successful data migration.