Considerations for Modern ICT Operating Models

Modern ICT operating models in the fourth-wave of ICT need to acknowledge that control over technology and its use is no longer solely as clear-cut as it has been in the earlier waves, where users accessed services that were centrally run in highly controlled environments.

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A Pragmatic Approach to Generative AI

Generative AI can be used in many ways, and indeed, it can be said that the genie is clearly out of the bottle. What are the first steps CIOs need to take to ensure the staff of the organisation use it effectively, ethically, and in a controlled way?

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