Clarity around which are core, shared, and local IT systems, and the implications that follow from this, empowers IT teams to maximise their impact against money, time, and effort.
RingCentral recently introduced new phone capabilities and add-ins to help users collaborate and save more time. IBRS looks into how such product improvements can enhance vendors’ services to enterprise call centre solutions.
Salesforce’s Einstein Automate automates tasks using AI algorithms. Flow Orchestrator applies AI to workflows, accelerating digitisation by citizen developers.
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