Problem management is a vital business process that all organisations should be familiar with. But are you reactive or proactive?
Operations and Service Delivery
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
Assessing an enterprise’s success when responding to Cloud security risks and managing costs is determined by performance metrics. What key performance indicators (KPIs) should be used by organisations to better access, govern, integrate, and improve their Cloud environments?
Numerous organisations are now transitioning to hybrid work, allowing staff to do their jobs both remotely and inside the office. What do enterprises overlook in hybrid work that makes the transition to hybrid work less challenging?
The choices when selecting and designing an Enterprise Resource Planning (ERP) solution are immense and typically require industry-specific considerations.