The Customer Identity and Access Management (CIAM) Guide for the Enterprise: Evaluating Platforms and Solutions
Deciding on whether to employ a customer identity solution or to build it in-house can be a challenge for many enterprises. Organisations therefore need to consider the pros and cons of each option to achieve the goal of building security into each customer experience.
The Customer Identity and Access Management (CIAM) Guide for the Enterprise: Securing Customer Identity in the Customer Journey
Customer experience is never complete without a solid security strategy. Unknown to most enterprises, the linear path of a customer journey necessitates an equal security approach in each interaction to establish trust in the relationship between the brand and the consumer. IBRS explores what solutions an enterprise must invest in to secure each stage of the journey.
Cross-functional tasks among various departments provide better collaboration, especially when customer personalisation and customisation are employed. How should enterprises deal with the challenges that prevent them from analysing their customer behaviour, attributes, and trends?
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
How do you keep your CX leader? And what support do they look for from the organisation?
Building defences against customer data breaches requires enterprises to efficiently govern, assess, and control access to safeguard information. IBRS explores some strategies to reduce the impact of threats by adding layers of security to ensure business compliance to regulatory standards and increase customer confidence.
The Customer Identity and Access Management (CIAM) Guide for the Enterprise: Consumer Trends (Part 1 of 4)
Digital customer convenience remains a top priority among users even if consumers acknowledge the necessity of defending their personal information against malicious actors. How have customer perceptions evolved to what they are today, and what can be done to influence better identity and access management practices among enterprises?