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... some readers who are unfamiliar with WAM concepts. Process Note 3. Shift Generation Powerful Optimisation software is now available to automate this step 6. Day of Operations (DOO) management Allows for a re-assessment to be made each day if resources vary (eg staff call in sick) or capacity varies (eg equipment ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 December 2004 | Hits: 398
... planning for expected events. Many see DRP as the only consideration, and too often DR plans are either limited to the IT infrastructure or there is no connection between the DR plans of business units and IT. The existing BCP/DRP capabilities in many organisations contribute little to their business objectives and operations. Consequently, there ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 October 2003 | Hits: 432
... decisions, they are leaving the vendors to bear the brunt of criticism. However, now the vendors have joined them in a vow of silence, and are trying to deny that moving work to lower cost countries should even be called offshore - an IBM spokesperson recently said that IBM does not do "offshoring" because it is a global company and has always had operations ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 28 May 2004 | Hits: 373
... in which the baseline is established. To provide context for the improvement program, obtain an overview on ITSM principles and refer to some of the prevailing international standards in this area, including ISO20000. 1 The term IT service delivery is used to describe the combination of the IT Operations and Service Desk functions 2 DRP – Disaster ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 October 2008 | Hits: 497
... study. 26/06/2009 Defence The Department of Defence has issued a tender for the supply of central ICT infrastructure services. Services are required for help desk, desktop operations, network operations, email and groupware operations, applications support, IT service management tools support, and project services. 29/06/2009 Sydney Water Sydney ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 28 July 2009 | Hits: 444
... expected pricing by including a ‘sting’ in their contract for early termination. Review all contracts thoroughly and resolve the contentious clauses before signing Be wary of managed services providers who offer a low price for business as usual services, such as IT operations, and use the insights gained to become the only viable bidder for ...
Section: Content | Category: Vendors | Date: Saturday, 28 November 2009 | Hits: 590
... focus as client organisations progress through the outsourcing lifecycle. Observations:Despite the experience gained over the last decade, organisations still report mixed success with their outsourcing initiatives. When executed poorly it can have a serious impact on an organisation's business operations. When it is well planned, appropriately resourced ...
Section: Content | Category: Articles | Date: Thursday, 29 October 2009 | Hits: 493
... services from Unisys, including: Service desk operations Business support services Applications support Secure email services DEECD Identity Management Deal - 16 October 2009 The Victorian State Government's Department for Education and Early Childhood Development (DEECD) will obtain identity and access management solutions from Hyro. The ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 28 October 2009 | Hits: 451
... to assist voice and data network consolidation The services will span ANZ’s Asia-Pacific and Indian operations. WA Police Applications Services Deal – 5 May 2009 CSC will provide SAP application support services to WA Police, including: Maintenance services Upgrade services CSC has also been named as ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 29 May 2009 | Hits: 433
... NSW Attorney General’s Department will obtain document management services from Objective under a $760k deal. 10/09/2008 Accenture Accenture will provide applications development and maintenance services for Bristol-Myers Squibb’s global operations under a $550M, 10 year ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 26 September 2008 | Hits: 413