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Conclusion: Maintaining innovation while gaining clarity and control over IT operations is a fine balancing act, especially in organisations that are seeing rapid growth. IBRS recently conducted a series of interviews with Australian CIOs regarding their approach to this dilemma. This research note outlines the different approaches taken by these CIOs, ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 28 November 2012 | Hits: 761
... decisions, they are leaving the vendors to bear the brunt of criticism. However, now the vendors have joined them in a vow of silence, and are trying to deny that moving work to lower cost countries should even be called offshore - an IBM spokesperson recently said that IBM does not do "offshoring" because it is a global company and has always had operations ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 28 May 2004 | Hits: 380
... Fortunately the CEO was not there of he might have moved IT out the door. What to Do if You're an IT Manager If you are an IT manager, you need to balance the skills growth of your staff against the day-to-day running of your firm's IT operations. Make sure your staff are evolving but make sure that their skills development is in line with the business ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 28 April 2004 | Hits: 429
... NSW Attorney General’s Department will obtain document management services from Objective under a $760k deal. 10/09/2008 Accenture Accenture will provide applications development and maintenance services for Bristol-Myers Squibb’s global operations under a $550M, 10 year ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 26 September 2008 | Hits: 421
... carry out performance tuning each night until banking operations start the next day. Another option used by some Federal agencies is to maintain teams of specialists with a supervisor in each capital city and in-source tasks, such as applications support for workplace collaboration software. The diagram below sets out a strategy for deploying virtual ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 30 November 2004 | Hits: 531
... in which the baseline is established. To provide context for the improvement program, obtain an overview on ITSM principles and refer to some of the prevailing international standards in this area, including ISO20000. 1 The term IT service delivery is used to describe the combination of the IT Operations and Service Desk functions 2 DRP – Disaster ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 October 2008 | Hits: 504
... services from Unisys, including: Service desk operations Business support services Applications support Secure email services DEECD Identity Management Deal - 16 October 2009 The Victorian State Government's Department for Education and Early Childhood Development (DEECD) will obtain identity and access management solutions from Hyro. The ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 28 October 2009 | Hits: 459
... in 2008 for not picking up large scale identity theft in its Indian IT operations3 Due to the marketability of IT staff in some Asian countries, and the likelihood of obtaining skilled visa entry permits to developed countries, there is a risk service levels will decline without warning when key staff resign. Investigate the retention rate ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 27 March 2010 | Hits: 532
... A recent review of outsourcing arrangements has found that while companies pay attention to managing and maintaining outsourcing relationships, more attention needs to be paid to IT outsourcing contracts, including periodic compliance and operations audits. ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 20 February 2010 | Hits: 453
... focus as client organisations progress through the outsourcing lifecycle. Observations:Despite the experience gained over the last decade, organisations still report mixed success with their outsourcing initiatives. When executed poorly it can have a serious impact on an organisation's business operations. When it is well planned, appropriately resourced ...
Section: Content | Category: Articles | Date: Thursday, 29 October 2009 | Hits: 507