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Conclusion: Personas are a popular tool for organisations developing end-user computing strategies. Unfortunately, when used inappropriately, they can severely limit workplace innovation. However, the process of developing personas can be a very powerful tool for engaging with end users and uncovering opportunities to identify different work contexts ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 04 March 2017 | Hits: 285
... workplace innovation, and human resources executives to discuss the opportunities and impact of real-time co-authoring, and develop policies and cultural change plans to minimise the risks and disruptions, while also taking advantage of the opportunities. Observations: As outlined in Part 1 of this series, real-time co-authoring represents a fundamental ...
Section: Content | Category: Applications | Date: Wednesday, 02 December 2015 | Hits: 756
... an evaluation or pencil review of the existing desktop team’s readiness to embrace the required changes. What capabilities are needed to create the Workspaces Strategy? Figure 3: Critical capabilities required to create a Workspaces Strategy that will deliver workplace innovation Capability Resourcing A broad and deep understanding ...
Section: Content | Category: Workplace Innovation | Date: Saturday, 02 January 2016 | Hits: 814
... end user computing, such as the TCO model, are hindering workplace innovation. Organisations must adopt new financial modelling that surfaces the 'business benefits' which need not always be purely financial. This is a complex issue and it does not reside in the IT group alone. A very important first step of the innovation / budgeting for the future ...
Section: Content | Category: IBRS iQ | Date: Wednesday, 26 October 2016 | Hits: 427
Four technology forces will shape the business strategy in 2016, writes IBRS' Dr Joe Sweeney In the view of IBRS, four technology forces will shape business strategy in 2016: Mobility, the Post PC Era, and Future Workplace Innovation As-a-Service Security Leadership Data Driven Business ...
Section: Content | Category: In The News | Date: Thursday, 18 February 2016 | Hits: 1228
... processes across the organisation Build organisational and human capital; retain knowledge whilst fostering workplace innovation Areas targeted for improvement Business processes (intra- and inter-organisation) People and performance Preferred implementation approach Military campaign style – develop a master plan ...
Section: Content | Category: Governance & Planning | Date: Thursday, 28 October 2010 | Hits: 591
... sectors. Mobility, the post-PC era and future workplace innovation Mobility7 and the desktop are being subsumed by the far-reaching topic of workplace innovation, that takes into account not only the changing device ecosystem8 and post-PC era assumptions9, but the impact on physical office space design10 and the nature of employment11. Challenges: ...
Section: Content | Category: Governance & Planning | Date: Monday, 01 February 2016 | Hits: 299
... will therefore look to G Suite as a key enabling technology that would force people to work in new ways.7 There is some truth to this notion, but it comes with caveats. Such a dramatic shift in work practices also requires a significant change management effort. It requires a commitment to workplace innovation practices. During a recent series of ...
Section: Content | Category: Workplace Innovation | Date: Wednesday, 02 August 2017 | Hits: 923
IBRS iQ is a database of Client inquiries and is designed to get you talking to our Advisors about these topics in the context of your organisation in order to provide tailored advice for your needs. In IBRS's experience while personas are useful to communicate the potential to workplace innovation, and workforce transformation back to the ...
Section: Content | Category: IBRS iQ | Date: Wednesday, 01 February 2017 | Hits: 522
... a modern, flexible and highly mobile end-user computing and communications environment (digital workspaces), workplace innovation is hindered. Without a culture of workplace innovation, workforce transformation cannot happen. ...
Section: Content | Category: Workplace Innovation | Date: Tuesday, 01 November 2016 | Hits: 2083
Conclusion: Unless organisations invest in workplace transformation initiatives when acquiring expensive collaboration tools, they are unlikely to create an innovative and knowledge rich workforce. This is because while the tools such as software and video / web conferencing equipment may be used by a core group, widespread assimilation will probably ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 28 August 2008 | Hits: 649
Conclusion: During the GFC many organisations lost their innovation mojo. As economic rationalism reigned, organisational cultures became stale, research and development budgets were cut and fresh ideas stopped flowing. Many IT groups, inured by fiscal constraint, became addicted to playing it safe. With innovation re-emerging on the corporate agenda, ...
Section: Content | Category: Governance & Planning | Date: Monday, 27 September 2010 | Hits: 813
Conclusion: It is widely recognised that public sector organisations do not have the same market drivers as private enterprise to be able to innovate in the same way. Drivers such as competitive forces and profit incentives stimulate and support breakthrough innovation. However, by understanding the elements that are active when breakthrough innovation ...
Section: Content | Category: Workplace Innovation | Date: Wednesday, 03 August 2016 | Hits: 1608
Conclusion: The Australian Bureau of Statistics’ annual innovation survey gives financial evidence to the rhetoric on innovation. The data presents strategic directions which could produce wider changes too, such as full casualisation in employment, coupled with technology investment by large businesses and structural underutilisation and deskilling, ...
Section: Content | Category: Workplace Innovation | Date: Tuesday, 04 October 2016 | Hits: 812
Conclusion: To achieve workplace assimilation of new or replacement business systems, staff must be well trained and convinced it is in their best interests to become proficient operatives. For assimilation to become a reality a comprehensive workplace change management program, that includes a systems training strategy, must be developed. The training ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 02 December 2015 | Hits: 394
Conclusion: It has been well established in recent reports that future workplaces will be significantly different from today and the workers of tomorrow will demand to work differently. Technology has enabled organisations to provide greater freedom to their workers with a new, greater understanding of the strength and weaknesses of flexible working. ...
Section: Content | Category: Infrastructure | Date: Friday, 02 October 2015 | Hits: 683
Conclusion: innovation is top of mind for many CEOs across Australia. In fact, more than 86 % recognise that they need to invest more in R&D and innovation as part of the company strategy. However, there is a significant gap between the aspirations of organisations and the reality of innovation within these companies and entities. Knowing what behaviours ...
Section: Content | Category: Governance & Planning | Date: Sunday, 01 March 2015 | Hits: 562
Conclusion: CIOs must create a flexible workplace combined with astute people management practices to achieve service related productivity improvements and reduce IT costs. Creating the workplace and expecting that the benefits will accrue without astute team management is naïve. It is analogous to giving a new programmer complex specifications and, ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 24 December 2013 | Hits: 727
Conclusion: IT departments must alert both HR and legal counsel that the Mobile Device Management (MDM) platforms being deployed have the potential to put the organisation in breach of workplace surveillance legislation. MDMs can activate the cameras built into smartphones, activate the microphone, and access the smartphone’s GPS. Working with Legal ...
Section: Content | Category: Security Leadership | Date: Monday, 27 May 2013 | Hits: 808
Conclusion: Whether it be market pressures, skills shortages, budget shortfalls or a combination of these factors, it is important for organisations to imbed a culture of innovation into their businesses; not only to address the many issues facing them today, but also for the inevitable challenges that will arise in the future. There are no hard and ...
Section: Content | Category: Governance & Planning | Date: Friday, 29 June 2012 | Hits: 808
While the objectives of improved profit and productivity are straightforward, innovation is more complex than just the implementation of technology. Innovation touches people, processes and how organisations maintain their purpose in future Top 6 Innovation Drivers 1.pdf Innovation Investment 1-0.pdf Innovation Investment 2-0.pdf
Section: Content | Category: Workplace Innovation | Date: Friday, 02 December 2016 | Hits: 566
Section: Tags | Date: Sunday, 01 March 2015 | Hits: 208
Conclusion: Current approaches to knowledge management are being disrupted by a wave of new working practices that replace the paper-based metaphor which pre-dates the computer revolution, with a digital-only metaphor. While this change has been brewing for over a decade, it should not be confused with simple “digitisation” of paper processes. It is ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 31 March 2018 | Hits: 167
Conclusion: It is difficult to plan when innovation will occur. It is particularly difficult for established organisations to be innovative – they have been successful through sound business practices and an ability to execute, not innovate. Nearly all organisations, both public and private, understand and accept that innovation and the ability to change ...
Section: Content | Category: Workplace Innovation | Date: Saturday, 02 December 2017 | Hits: 572
Conclusion: Automation will overturn the old model of technology in some industries and workplaces. How automation could modify work practice is being explored but it is the ramifications which are obscure. If automation becomes widespread, as credible forecasts claim, it will have multiple consequences which require understanding and response. Observations: ...
Section: Content | Category: Governance & Planning | Date: Monday, 03 July 2017 | Hits: 308
Conclusion: Opposition to workplace change stemming from the organisation’s digital strategy agenda1 is inevitable. Astute IT managers expect it and identify initiatives to minimise opposition. Digital strategy (or transformation) initiatives typically generate both overt and covert workplace resistance. Its sources may vary from situations such as: Senior ...
Section: Content | Category: Applications | Date: Friday, 03 February 2017 | Hits: 673
Conclusion: All organisations have technology partners. Some will have long standing partners and some technology partners will play the role of innovation lead or be responsible for introducing new technologies to their customers. However, relying on these traditional technology partners may prevent organisations from achieving digital transformation ...
Section: Content | Category: Vendors | Date: Saturday, 02 September 2017 | Hits: 209
Conclusion: The Australian Bureau of Statistics’ annual innovation survey quantifies the efforts of businesses in all industries. The status of innovation is quite mixed, between small businesses which tinker at the edges and larger enterprises which are more thorough. Innovation is not one thing – it is a variety of actions which can be implemented. ...
Section: Content | Category: Workplace Innovation | Date: Friday, 02 September 2016 | Hits: 917
In the technology industry Apple, Google, Amazon and others are seen as synonymous with innovation. These companies disrupted prevailing business processes and changed the way people use music, buy products or even write documents. From their design, software tools, and e commerce, what these corporations have done to business around the world is dynamic. ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 22 October 2013 | Hits: 581
Conclusion: Web 2.0 ideas and technologies are still evolving rapidly, but it is possible to identify likely dimensions along which further innovation can be expected. The most mature aspect of Web 2.0 arguably consists of simple/elegant web based community tools. Investing in this area is worthwhile, but the effort should best be channelled into the ...
Section: Content | Category: Applications | Date: Saturday, 28 April 2007 | Hits: 490
You have probably already started some mobility initiatives for your organisation, and that is a good thing, because mobility has the potential to be truly transformative to many, many industries. Not only does it change where work gets done, but in many cases it can change how work gets done, and even who does the work. It can actually alter the structure ...
Section: Content | Category: Governance & Planning | Date: Monday, 29 August 2016 | Hits: 682
Conclusion: For outsourced IT or business processes, innovation that is measurable and practical must be managed and aligned with your outsourcing provider. The further up the business value chain you engage in offshoring and outsourcing, the more critical this development and integration of innovation becomes. Unfortunately in practice this has proven ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 23 August 2011 | Hits: 815
Conclusion: Innovation is becoming increasingly important in the 21st century organisation, whether it be companies growing or keeping their customers or the public sector, trying to deliver services with ever decreasing budget – innovation will play a key role as established models for business processes become increasingly under strain. A crucial ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 31 December 2013 | Hits: 1667
Conclusion: The concept of innovation has been gaining wider acceptance in the past few years, particularly in line with the explosion of the Internet and social media. However, many organisations are still following the model that new ideas will be generated by the clever people within the organisation or will come from those external partners that ...
Section: Content | Category: Governance & Planning | Date: Friday, 28 June 2013 | Hits: 814
Conclusion: Organisations across Australia are talking about innovation. Having a structured approach for idea management within organisations is critical as is receiving executive support and appropriate funding for new ideas. However, thinking differently about problems and opportunities will be a key competency in the drive for innovation. One approach ...
Section: Content | Category: Applications | Date: Wednesday, 03 December 2014 | Hits: 583
Conclusion: Some organisations succeed at innovation better than others. To do so requires insight and an ability to understand how an organisation can function differently. Innovation requires fresh thinking and different approaches. It demands attention on the value chain and business process in order to develop alternatives that will solve old issues. Observations: ...
Section: Content | Category: Governance & Planning | Date: Thursday, 29 January 2015 | Hits: 532
Conclusion: Workplace change and IT transformation projects typically bring with them more political (organisational) than technical challenges. To win support for these projects concentrate on the people by listening to their concerns and developing strategies to alleviate them. Let the technical solution stand or fall on its own merits. Observations: ...
Section: Content | Category: Governance & Planning | Date: Saturday, 01 August 2015 | Hits: 493
Conclusion: To enable the new work practices, processes, organisational structures and cultures that will be required in the Future Workplace1, IT organisations must transform today’s device-centric desktop into a new end user computing platform that is based on modern usage and technology assumptions. Simply adding a mobility strategy to the existing ...
Section: Content | Category: Infrastructure | Date: Wednesday, 02 September 2015 | Hits: 899
This Compass is a companion document to IBRS’ Master Advisory Presentation (MAP) “Delivering Digital Business Transformation” which outlines business and management issues and provides guidance on delivering an effective digital business transformation. The following framework is given as the necessary deliverables in the development of a digital ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 02 December 2015 | Hits: 495
Conclusion: Office 365, like Google Apps, holds the potential to impact workplace practices through new collaboration capabilities such as real-time co-authorship. However, this potential may only be realised if activities for the Office 365 environment go beyond the traditional post-implementation review plan. Instead, organisations wishing to see ...
Section: Content | Category: Applications | Date: Thursday, 05 May 2016 | Hits: 559
Conclusion: Business investment has all but disappeared in the last five years1. Therefore it is understandable that the appeal for more investment in the drive to digital transformation will unlock innovation and a new route to productivity. However, it is not that simple, as a review of the data illustrates. Planning the future with rear-vision perspectives ...
Section: Content | Category: Governance & Planning | Date: Friday, 01 July 2016 | Hits: 394
Conclusion:Within the ICT industry new technology is deferred to as the catalyst of innovation. While this is partially true at the current time and over the next 3-5 years, the shifting structure of the wider economy is the more likely agent of transformation, and even perhaps of disruption, which will be seen through the adoption of various technologies. Observations: When ...
Section: Content | Category: Governance & Planning | Date: Sunday, 31 January 2016 | Hits: 223
In June 2015, the then Minister for Communications, Malcolm Turnbull, introduced a report based on CEDA research titled ‘Australia’s future workforce’. The report examined the impact of the next wave of digital disruption on business activity, how automation will eliminate many of today’s current work roles and the impact of digital disruption on existing ...
Section: Content | Category: In The News | Date: Tuesday, 15 December 2015 | Hits: 931
Conclusion: The standard method to assess the future is through the type and function of technologies. The starting point is the way new technologies modify processes and thereby rebalance requirements and outputs. An alternative approach is to examine how executive management will adapt to technological innovation because management maintains longstanding ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 02 December 2015 | Hits: 979
Conclusion: Traditional on-premises approaches to infrastructure can create unnecessary costs, risks and bottlenecks. This is particularly a problem for projects delivering new systems that have a high-risk (i. e., uncertain benefits, functionality, capacity) which are often associated with innovation and digital strategies. IT organisations should ...
Section: Content | Category: Infrastructure | Date: Saturday, 02 January 2016 | Hits: 705
Conclusion: Organisations building new products and services need new tools and skills to reinvent old business offerings or build completely new business products and services. To be successful, organisations and key decision makers need to be continually assessing the environment for tools and techniques that can be introduced to assist in providing ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 01 March 2016 | Hits: 326
Conclusion: In order to develop an IT transformation program it is important to understand today’s operational and workplace context and use the insights gained to shape the way change can be achieved with a minimum of risk. Observations: Industry surveys highlight the priority given to the CIO’s goal of transforming IT by using new technologies ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 30 June 2015 | Hits: 442

In the News

The three cyber security challenges Australian businesses can't ignore - AFR - 6 May 2018

Australian businesses currently face a cyber security triple threat that has nothing to do with warding off hackers. Rather there are three new regulatory forces impacting specific points of the...
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OAIC report reveals 63 data breach notifications in first six weeks of NDB scheme - AFR - 11 April 2018

More than 60 data breaches have been reported in the first six weeks of the country's new Notifiable Data Breach (NDB) scheme, with healthcare providers making up almost a quarter of the mandatory...
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New data breach notification scheme will be a barometer for business maturity - AFR -12 March 2018

Do not mistake cyber security for being merely a technical discussion about IT problems to be fixed. Cyber security is now, and always has been, purely a response to risk. The risks have changed...
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The Future of Work: The Role of People - Adobe - 31 Jan 2018

The Future of Work: The Role of People Foreword by Joseph Sweeney, IBRS Advisor For the past 30 years, organisations have applied technology to people to make the workplace more productive. But...
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Businesses unprepared for new data breach notification laws - AFR - 29th January 2018

Thousands of Australian small businesses remain woefully unprepared for the introduction of new laws that will require them to publicly disclose if their customers' data is breached by hackers or...
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