Latest Advisory
IBRSiQ October 2025
Lately, the big questions for CIOs have revolved around strategic ICT challenges, ensuring proper governance and maximum value from IT investments. The key trend is artificial intelligence (AI), with senior leaders keen to understand the AI landscape, including practical uses for generative AI, to guide investment decisions and ensure the new tools align with established principles
IBRSiQ October 2025
Lately, the big questions for CIOs have revolved around strategic ICT challenges, ensuring proper governance and maximum value from IT investments. The key trend is artificial intelligence (AI), with senior leaders keen to understand the AI landscape, including practical uses for generative AI, to guide investment decisions and ensure the new tools align with established principles
Ticket Deflection: Improving Customer Service and Lowering Costs Through Self-Service Strategies
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
VENDORiQ: Salesforce Launches Generative AI CRM Technology
The launch of Einstein GPT by Salesforce enables the use of natural language prompts to create personalised, AI-generated content for CRM, driving digital transformation and highlighting the importance of AI technology.
VENDORiQ: What to Expect From the Teams 2.0 Launch
Microsoft is set to announce Teams 2.0, with improved speed and navigation, potentially only available on Windows 11 and 10. IBRS anticipates integration with AI features and a focus on enterprise users but notes a lack of new controls for governing Teams.
ChatGPT – A Watershed Moment in AI?
The launch of ChatGPT heralds the mass introduction of a deeply disruptive technology which is now in the public domain. CIOs need to be on alert to its implications for their organisation.
What ChatGPT Hype Tells Us: We Need to Urgently Foster Leaders With Futurist Mindsets
The next generation of enterprise leaders will be facing a much faster rate of tech transformation and the longer-term impact of AI. How can the IT and HR business units nurture emerging enterprise leaders, so they will be prepared for a highly disruptive future the fourth wave of ICT will bring?
The Future of Conversational AI in the Enterprise
What lies ahead for advanced conversational platforms that leverage speech recognition and dialogue management, and their implications for organisations on their digital journey?