Latest Advisory
Four Critical Steps for a Successful Human Capital Management Project
Implementing an HCM system represents a complex undertaking that extends well beyond technical deployment. Organisations that approach implementation with a comprehensive understanding of potential challenges – from early planning through risk management – position themselves for success.
Four Critical Steps for a Successful Human Capital Management Project
Implementing an HCM system represents a complex undertaking that extends well beyond technical deployment. Organisations that approach implementation with a comprehensive understanding of potential challenges – from early planning through risk management – position themselves for success.
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
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