Latest Advisory
VENDORiQ: Microsoft Agent 365 – Orchestrating AI Governance, or Consolidating Control?
Microsoft’s Agent 365 simplifies AI governance for ecosystem users, yet requires solid data foundations to avoid a false sense of security.
Client Testimonial – AI Clinical Notetaking Solutions – Document Review
Great insights into medical industry and the use of AI scribe. There are key considerations that my organisation needs to consider when a) integrating AI capabilities into our environment and b) becoming more acquainted with the medical industry, more so health tech – as this has not been a primary area of service for us in the past. Thank you. Digital Engagement Partner, Not For Profit
Which Industries Are Leading With Green IT, and Why
Are you equipped to lead the green IT revolution? These industries are leading the way.
Why Enterprises Cannot Realise the Full Value of AI
With AI now being recognised as a transformational asset in enterprises, companies that have joined the bandwagon because of a need to automate operations or out of fear of missing out often fall short of realising the full benefits of AI. IBRS discusses the reasons behind this and how they can optimise their AI spend.
Ticket Deflection: Improving Customer Service and Lowering Costs Through Self-Service Strategies
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
VENDORiQ: Salesforce Launches Generative AI CRM Technology
The launch of Einstein GPT by Salesforce enables the use of natural language prompts to create personalised, AI-generated content for CRM, driving digital transformation and highlighting the importance of AI technology.
VENDORiQ: What to Expect From the Teams 2.0 Launch
Microsoft is set to announce Teams 2.0, with improved speed and navigation, potentially only available on Windows 11 and 10. IBRS anticipates integration with AI features and a focus on enterprise users but notes a lack of new controls for governing Teams.
ChatGPT – A Watershed Moment in AI?
The launch of ChatGPT heralds the mass introduction of a deeply disruptive technology which is now in the public domain. CIOs need to be on alert to its implications for their organisation.