Latest Advisory
Value and Pricing in the Intangible Economy: B2B Commercial Excellence for Buyers – Webinar and Presentation Kit
Modernising B2B contracts is key to value creation, shifting from time-and-materials to rewarding outcomes for sustainable, innovative partnerships.
Value and Pricing in the Intangible Economy: B2B Commercial Excellence for Buyers – Webinar and Presentation Kit
Modernising B2B contracts is key to value creation, shifting from time-and-materials to rewarding outcomes for sustainable, innovative partnerships.
The Security Impact of Remote Working: Find the Gaps in (Zero) Trust
The rise in remote work necessitates a shift to zero trust architecture, but combining security solutions is essential for comprehensive protection.
Keeping The Workforce Connected
One of the immediate effects of the COVID-19 pandemic was the closure of offices and the move to remote working conditions. Some businesses were able to immediately execute this as part of their business continuity plan (BCP). Now that the crisis has become the business-as-usual state, challenges have also begun to appear and BCPs need revising to adapt to this new situation.
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
