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IBRSiQ December 2025
IBRS Advisor Team
5 January, 2026
December’s focus shifts toward pragmatic governance, balancing AI adoption and cyber resilience by simplifying processes and prioritising foundational security controls.
IBRSiQ December 2025
December’s focus shifts toward pragmatic governance, balancing AI adoption and cyber resilience by simplifying processes and prioritising foundational security controls.
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Joseph Sweeney
8 December, 2021
David Beal
8 December, 2021
IBRS Advisor Team
25 November, 2021
IBRS Advisor Team
25 November, 2021
IBRS Advisor Team
19 November, 2021
