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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
IBRS Advisor Team
8 July, 2021
Staff Need Data Literacy – A Presentation Kit To Get You Started
ICT and analytics groups often overlook the importance of data literacy and scientific thinking in self-service analytics.
Joseph Sweeney
4 July, 2021
Reducing the Risk of a Successful Ransomware Attack
Make it as difficult as possible for cyber actors to impact your organisation.
Mike Mitchelmore
2 July, 2021
