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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Special Report: Using Lessons from Activity-Based Working to Redefine the Post-Pandemic Workplace
While 2020’s lockdowns caught most organisations by surprise, those that had already spent time refining activity-based work did not suffer the same level of disruption. Post-pandemic, there is a window of opportunity to implement workplace environments that empower staff to be more productive.
Joseph Sweeney
2 July, 2021
Critical Controls for ERP Projects: The Human Factor
The choices when selecting and designing an Enterprise Resource Planning (ERP) solution are immense and typically require industry-specific considerations.
Mark Unwin
2 July, 2021
IBRS Advisor Team
27 June, 2021
IBRS Advisor Team
27 June, 2021