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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Joseph Sweeney
9 March, 2021
IBRS reports ‘no new normal’, for ICT to remain relevant it ‘must embrace the fourth-wave of ICT and the imperative of change’ – ITWire 3 March 2021
Australian businesses expecting the hassles of the COVID-19 pandemic to vanish in 2021 are in for a rude shock, according to business analyst firm IBRS, which as also released a new report on the future of the IT space. (ITWire, 03 March 2021)
IBRS Advisor Team
4 March, 2021
Local business rejects suggestion it lags in tech innovation – Australian Financial Review 9 February 2021
Joseph Sweeney
1 March, 2021