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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
IBRS Advisor Team
28 February, 2021
IBRS Advisor Team
28 February, 2021
IBRS Advisor Team
22 February, 2021
IBRS Advisor Team
22 February, 2021
Trends for 2021-2026: No new normal and preparing for the fourth-wave of ICT
As we navigate the ongoing impacts of COVID-19, IT organisations must adapt quickly to help stabilise the economy and ensure business survival. Read IBRS’ report for practical strategic planning advice.
IBRS Advisor Team
16 February, 2021
IBRS Advisor Team
11 February, 2021