Latest Advisory
VENDORiQ: Microsoft Agent 365 – Orchestrating AI Governance, or Consolidating Control?
Microsoft’s Agent 365 simplifies AI governance for ecosystem users, yet requires solid data foundations to avoid a false sense of security.
Client Testimonial – AI Clinical Notetaking Solutions – Document Review
Great insights into medical industry and the use of AI scribe. There are key considerations that my organisation needs to consider when a) integrating AI capabilities into our environment and b) becoming more acquainted with the medical industry, more so health tech – as this has not been a primary area of service for us in the past. Thank you. Digital Engagement Partner, Not For Profit
Keeping The Workforce Connected
One of the immediate effects of the COVID-19 pandemic was the closure of offices and the move to remote working conditions. Some businesses were able to immediately execute this as part of their business continuity plan (BCP). Now that the crisis has become the business-as-usual state, challenges have also begun to appear and BCPs need revising to adapt to this new situation.
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
