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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Mike Mitchelmore
11 October, 2020
Alan Hansell
11 October, 2020
Workforce transformation part 4: Non-techies are taking over your developers’ jobs – Dealing with the fallout
Joseph Sweeney
11 October, 2020
Responding to budget cuts by increasing efficiency: First Steps
Improving IT service efficiency under the current market circumstances requires focusing on quick wins that can be implemented in a reasonable amount of time and yield maximum return.
Wissam Raffoul
7 October, 2020
