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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Joseph Sweeney
3 June, 2020
Mass deployments of working from home: Lessons learnt
In April 2020, IBRS conducted a virtual roundtable with senior IT executives, supplemented by interviews, to identify the key lessons learnt during the unprecedented mass migration of staff to remote working. The following are the key discoveries and lessons.
Joseph Sweeney
17 May, 2020
Peter Sandilands
12 May, 2020
