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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Ransomware: Don’t just defend, plan to recover
Rather than investing more funds in defensive products, it is worthwhile creating a strategy to allow a rapid recovery or reestablishment of service after being struck by an attack.
Peter Sandilands
1 April, 2020
Enterprise resource planning (ERP) Part 4: SAP licensing pitfalls – indirect licensing
Mark Unwin
1 April, 2020
