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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Peter Sandilands
3 September, 2019
Mike Mitchelmore
3 September, 2019
Rethinking the request for proposal process by replacing written responses with a competitive discovery phase
Michael Smit
3 September, 2019
Enterprise resource planning (ERP) Part 1: Is your ERP SW licensing aligned to your ICT strategy?
Mark Unwin
3 September, 2019
Running IT-as-a-Service Part 53: Strategic skill building versus technical skill exploitation
Wissam Raffoul
3 September, 2019
