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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Joseph Sweeney
3 August, 2019
A case for applying practical evaluation approaches in an evolving Software-as-a-Service world
Michael Smit
3 August, 2019
Peter Sandilands
3 August, 2019
CIOs seek ready-made over DIY AI solutions
CIOs don’t want to be ‘weekend warriors’ when it comes to AI solutions, opting for ready-made AI features in existing solutions.
Sam Higgins
3 August, 2019
Alan Hansell
3 August, 2019