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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Alan Hansell
9 April, 2019
Joseph Sweeney
4 April, 2019
CIOs must support innovation, but they do not own it
CIO’s need to support innovation initiatives for the business, but it is the business responsibility to drive innovation initiatives.
Peter Hall
4 April, 2019
Projects: The importance of lessons learnt
Getting value from the lessons learnt is more than remembering to create them only during project closure.
Peter Bickerton
4 April, 2019