Latest Advisory
Browse Categories and Tags
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
How not to innovate
Only by recognising how not to innovate can organisations ensure that change to their actions and behaviours supports innovation and does not kill it.
Sue Johnston
4 March, 2019
Sam Higgins
4 March, 2019
Deriving ICT Strategy From Organisations’ Guiding Principles
Discover the best approach to developing an ICT strategy that delivers business value in a timely and cost-effective manner. IBRS recommends deriving strategies from business and IT guiding principles.
Wissam Raffoul
4 March, 2019