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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Analytics Artificial Intelligence Maturity Model
Artificial intelligence (AI) is an emerging technology that can be applied across business lines and yield significant results when aligned with business priorities.
Wissam Raffoul
3 December, 2018
The difference between fraud and cybercrime
Fraud and cybercrime can both keep key stakeholders in a business awake at night. But these threats are often driven by very different malicious motivations. In the end, the two threats overlap but are very different. Fraud is a crime carried out for financial gain.
Claire Pales
3 December, 2018
Peter Bickerton
3 December, 2018
Joseph Sweeney
27 November, 2018