Latest Advisory
VENDORiQ: Unlocking Hyper-Personalisation – Adobe’s AI-Driven CXO Evolution
Adobe’s latest AI innovations, including GenStudio and LLM Optimizer, are enabling businesses to hyper-personalise customer experiences and boost visibility in AI-driven interactions.
VENDORiQ: Unlocking Hyper-Personalisation – Adobe’s AI-Driven CXO Evolution
Adobe’s latest AI innovations, including GenStudio and LLM Optimizer, are enabling businesses to hyper-personalise customer experiences and boost visibility in AI-driven interactions.
VENDORiQ: Salesforce on the Agent-Hype Train with Tableau Einstein
Uncover the truth behind Salesforce’s Tableau Einstein integration with Agentforce, revealing insights on the gap between marketing promises and technological capabilities.
Strategic IT Cost Reduction: A Comprehensive Approach
With many organisations having to reduce costs in a post-COVID environment, CIOs must play their part and deliver sustainable savings without reducing service levels. This advisory also contains a downloadable presentation kit.
Digital & Transformation Strategy – How to Keep Moving While it is Developed and Approved
Digital and transformation strategy are key direction setters for organisations, yet often take considerable time to develop and can put the IT function into limbo if there is decision inertia in the meantime. Strategy and operations can function as parallel activities to achieve organisation outcomes, rather than being perfected sequentially.
Customer Relationship Management or Customer Service Management?
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
Implementing Microsoft’s Power BI Data Analytics Platform: Project Initiation Document – PID
Whether you’re gearing up to launch a new analytics platform or refining an existing one, this template will help align your team, clarify objectives, and highlight any critical preparations.
Business and Technology Trends 2025-2030 – Webinar and Presentation Kit
IBRS explores upcoming technology challenges, including AI, cloud costs, cyber security, and ICT strategy for 2025.
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