Latest Advisory
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Salesforce’s Embedded Industrial AI Agents – The Silent Revolution in Enterprise Workflow Automation
Salesforce’s Agentforce 2dx introduces autonomous AI agents for background tasks, boosting workforce productivity by proactively preparing and processing information, streamlining workflows.
VENDORiQ: Aussie Atturra’s Acquisition of US Kitepipe Boomi Specialist
Atturra’s Kitepipe acquisition expands its North American footprint, bolstering Boomi integration, crucial for TechnologyOne and Microsoft ecosystems, with Philippine support enhancing scalability.
Three Tactics to Gain the Most From Internal ICT Service Surveys
This pack explores three core tactics that ICT leaders can adopt, to gather high value data from end users, to drive actionable insights to elevate ICT service delivery.
Copilot: Moving Beyond the Primitive Stage of AI
In this opinion piece by Dr. Joseph Sweeney, he discusses how GenAI’s promise transcends simple prompts. Real automation, targeting repetitive, complex, and costly tasks, will truly revolutionise work and productivity.
Sourcing Monthly February 2025
Strategic vendor flexibility and innovative service offerings are crucial for securing high-value contract renewals amidst rapid business transformation, ensuring client loyalty.
VENDORiQ: Diffusion LLMs Hit the Market – What You Need to Know
dLLMs’ parallel processing offers tenfold speed gains, reducing costs and enabling sovereign AI on standard GPUs, a key strategic shift for ICT.