Latest Advisory
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
A CIO’s Guide to Establishing and Scaling the ServiceNow Platform
A strategic and phased approach with good governance at its core is essential for establishing and scaling the ServiceNow platform in order to navigate the complexities of aligning your organisation’s processes and technical requirements with the platform’s extensive capabilities.
Three Common Challenges for Project Governance and How to Overcome Them
Addressing common challenges proactively strengthens project boards’ oversight, mitigating risks and improving success rates.
IBRS Framework for Enterprise SaaS Solution Before and After Benchmarking
SaaS implementation benchmarking reveals tangible improvements across twelve key areas, from cost savings to enhanced decision-making, validating cloud investment success.
IBRS Radar: Customer Science Group
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
Digital Strategy and MFDs Are On a Collision Course
Cost and sustainability pressures challenge multifunction device (MFD) usage. Organisations must analyse print-dependent processes.
Importance of Understanding the Recovery Point Objective (RPO) When Using a Hybrid Cloud IT Ecosystem
What do you need to consider to ensure the data recovery point objective meets the business need in the modern Cloud environment in the event of a disaster?