Latest Advisory
Browse Categories and Tags
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Running IT-as-a-Service Part 20: Business transformation requires mature internal consulting function
Wissam Raffoul
1 July, 2016
How To Shortlist the Best Team Collaboration Solution
Use the IBRS Quick Sheet to discover your organisation’s collaborative work focus, and shortlist the best Team Collaboration Solutions using the IBRS Scope.
Joseph Sweeney
1 July, 2016
James Turner
1 July, 2016
Irene Pimentel
1 July, 2016
Geoff Johnson
1 July, 2016