Latest Advisory
VENDORiQ: Is Salesforce’s New Observability Seeing the Whole Picture?
Salesforce’s Agentforce 3.0 offers new observability for AI agents, but deeper, end-to-end workflow visibility is needed for complex multi-agent systems.
VENDORiQ: Is Salesforce’s New Observability Seeing the Whole Picture?
Salesforce’s Agentforce 3.0 offers new observability for AI agents, but deeper, end-to-end workflow visibility is needed for complex multi-agent systems.
AI in Enterprise Customer Service: State of the Art
As customer service leaders navigate the rapidly evolving technological landscape of artificial intelligence (AI), it is crucial to reassess the entire customer journey, and strike the right balance between digitised efficiency and personalised responsiveness at scale.
Presenting AI to the Board – Webinar and Presentation Kit
To present AI effectively to the board, emphasise its role in augmenting rather than replacing existing capabilities.
JWIL Implements New Technology to Overcome Water Woes
The proactive measures taken by the company’s CIO to enhance operations and customer service resulted in a remarkable increase of water-metered registered consumers to 300,000 and a 65 per cent reduction in overall complaints.
VENDORiQ: Google Brings Graph Processing to Spanner Database
Uncover the potential of Google’s Spanner database with graph processing for advanced AI applications and data management strategies.
Why ROI Shouldn’t Always Be The Only Measure of True Success
IT leaders must evaluate technology investments using a balanced approach that considers multiple financial frameworks beyond just ROI for a comprehensive assessment.
Understanding Enterprise Content Chaos
The growth of digital content has made it increasingly challenging for organisations to manage their information assets effectively. What is IT’s critical role in developing and implementing strategies to manage content chaos and information hyperinflation?
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