Latest Advisory
Sourcing Monthly December 2024
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
Sourcing Monthly December 2024
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
VENDORiQ: Salesforce’s Agentforce Testing Center Addresses an Urgent Need for AI in 2026
Explore how Salesforce’s Agentforce Testing Center is reshaping AI agent lifecycle management with cutting-edge testing capabilities.
VENDORiQ: Google is making Space for its AI Agents
Explore the evolving landscape of AI technologies and vendor ecosystems with a deep dive into Google’s AI Agent Space program.
VENDORiQ: Salesforce on the Agent-Hype Train with Tableau Einstein
Uncover the truth behind Salesforce’s Tableau Einstein integration with Agentforce, revealing insights on the gap between marketing promises and technological capabilities.
Strategic IT Cost Reduction: A Comprehensive Approach
With many organisations having to reduce costs in a post-COVID environment, CIOs must play their part and deliver sustainable savings without reducing service levels. This advisory also contains a downloadable presentation kit.
Digital & Transformation Strategy – How to Keep Moving While it is Developed and Approved
Digital and transformation strategy are key direction setters for organisations, yet often take considerable time to develop and can put the IT function into limbo if there is decision inertia in the meantime. Strategy and operations can function as parallel activities to achieve organisation outcomes, rather than being perfected sequentially.
Customer Relationship Management or Customer Service Management?
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
'%3e%3cg%20id='Final-Copy-2_2_'%20transform='translate(1275.000000,%20200.000000)'%3e%3cpath%20class='st0'%20d='M7.4,12.8h6.8l3.1-11.6H7.4C4.2,1.2,1.6,3.8,1.6,7S4.2,12.8,7.4,12.8z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg%20id='final---dec.11-2020'%3e%3cg%20id='_x30_208-our-toggle'%20transform='translate(-1275.000000,%20-200.000000)'%3e%3cg%20id='Final-Copy-2'%20transform='translate(1275.000000,%20200.000000)'%3e%3cpath%20class='st1'%20d='M22.6,0H7.4c-3.9,0-7,3.1-7,7s3.1,7,7,7h15.2c3.9,0,7-3.1,7-7S26.4,0,22.6,0z%20M1.6,7c0-3.2,2.6-5.8,5.8-5.8%20h9.9l-3.1,11.6H7.4C4.2,12.8,1.6,10.2,1.6,7z'/%3e%3cpath%20id='x'%20class='st2'%20d='M24.6,4c0.2,0.2,0.2,0.6,0,0.8l0,0L22.5,7l2.2,2.2c0.2,0.2,0.2,0.6,0,0.8c-0.2,0.2-0.6,0.2-0.8,0%20l0,0l-2.2-2.2L19.5,10c-0.2,0.2-0.6,0.2-0.8,0c-0.2-0.2-0.2-0.6,0-0.8l0,0L20.8,7l-2.2-2.2c-0.2-0.2-0.2-0.6,0-0.8%20c0.2-0.2,0.6-0.2,0.8,0l0,0l2.2,2.2L23.8,4C24,3.8,24.4,3.8,24.6,4z'/%3e%3cpath%20id='y'%20class='st3'%20d='M12.7,4.1c0.2,0.2,0.3,0.6,0.1,0.8l0,0L8.6,9.8C8.5,9.9,8.4,10,8.3,10c-0.2,0.1-0.5,0.1-0.7-0.1l0,0%20L5.4,7.7c-0.2-0.2-0.2-0.6,0-0.8c0.2-0.2,0.6-0.2,0.8,0l0,0L8,8.6l3.8-4.5C12,3.9,12.4,3.9,12.7,4.1z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Your Privacy Choices