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VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Joseph Sweeney
15 October, 2025
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.

VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Kevin McIsaac
27 November, 2007
Terry Dargan
27 November, 2007
Joseph Sweeney
27 November, 2007
Irene Pimentel
27 November, 2007
Last Word: Email – both an efficient method of communication and an unnecessary distraction
Brian Bowman
27 October, 2007