Latest Advisory

Contractor Reduction Strategies

CIOs must strategically manage contractor reduction, balancing cost and workforce stability needs against maintaining essential digital service delivery capacity and capability.

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The Collaboration Paradox: Fragmented and Siloed Knowledge

Organisations that employ digital collaboration tools in an uncontrolled manner find that the very tools intended to streamline communications throughout the organisation result in the opposite: increasingly siloed departmental group thinking and, worse, silos of information hidden from the organisation at large. How can enterprises avoid the tsunami of fragmented knowledge?

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Six Killers of Customer Segmentation & Personalisation

Cross-functional tasks among various departments provide better collaboration, especially when customer personalisation and customisation are employed. How should enterprises deal with the challenges that prevent them from analysing their customer behaviour, attributes, and trends?

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Generative AI for Enterprise Use – An Overview of the State-of-the-Art

With more vendors such as Microsoft, Amazon Web Services (AWS), Google, and SalesForce embedding AI technology into their products for enterprise use, organisations will soon have more tools with AI capabilities. However, more solutions do not always mean producing meaningful outcomes, since most of these products will still fall short of expectations due to the current limitations of language models, and some types of work that still cannot be easily replicated by AI.

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