Alan Hansell

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Alan Hansell is an IBRS advisor who focuses on IT and business management. Alan is able to critique and comment on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.

Conclusion: Opposition to workplace change stemming from the organisation’s digital strategy agenda1 is inevitable. Astute IT managers expect it and identify initiatives to minimise opposition.

Digital strategy (or transformation) initiatives typically generate both overt and covert workplace resistance. Its sources may vary from situations such as:

  • Senior managers who fear that failure could adversely impact their career
  • Overworked middle managers claiming they cannot cope with more workplace change
  • IT professionals maintaining legacy systems not prepared to learn new skills.

Managers responsible for driving digital strategy agenda must identify where resistance is likely and determine how to minimise it. Assuming no resistance to it is unwise. Alternately, continually questioning the agenda may not reflect opposition but an indication staff are determining how to best implement it.


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Conclusion: The options for processing ERP (Enterprise Resource Planning) range from on premises to managed services to public Cloud to SaaS (Software as a Service). The attributes of all the solutions, including the risks, costs and benefits, can appear overwhelming and may persuade risk averse senior management to make an expedient decision and keep the status quo.

IT managers must engage their risk averse peers and force them to think through the issues and make a strategic, rather than an expedient, decision as whatever they decide will have long-term ramifications.


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Conclusion: Technical debt is intangible and its extent hard to measure. Organisations that compromise quality for expediency to meet schedules or defer software release upgrades accumulate technical debt unwittingly.

Managers who let the debt increase and fail to reduce it could be digging an ever deeper and dry well that could cost them their jobs, leaving their successor to find the wherewithal to fill it and create valuable system assets.


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IBRS iQ is a database of Client inquiries and is designed to get you talking to our Advisors about these topics in the context of your organisation in order to provide tailored advice for your needs.
 

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IBRS iQ is a database of Client inquiries and is designed to get you talking to our Advisors about these topics in the context of your organisation in order to provide tailored advice for your needs.

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Conclusion: IT management teams that spend little time planning to grow and retain talented people will find it hard and expensive to keep pace with technology advances and business model changes. Conversely, IT management that makes every effort to retain staff are likely to be employers that attract the best people. They will do this by helping them enhance their skills and recognise their achievements.


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IBRS iQ is a database of Client inquiries and is designed to get you talking to our Advisors about these topics in the context of your organisation in order to provide tailored advice for your needs.


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Conclusion: To be effective a cyber security program that controls access to hardware, software and data needs to be comprehensive and include all stakeholders. The challenge for IT and line management is to shape the message to the audience in terms they understand so they take their responsibilities seriously.


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IBRS iQ is a database of Client inquiries and is designed to get you talking to our Advisors about these topics in the context of your organisation in order to provide tailored advice for your needs.


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Conclusion: Deciding to stop investing in a business system is a decision no manager likes to make as it could have an adverse impact on staff, suppliers, clients, stakeholders and the Board. Before making the decision, management must assess all options and conclude they have no alternative but to act now and stop wasting scarce resources.


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