Abhishek Singh Bailoo

Artificial Intelligence AI Future Innovation

Generative AI Risks and Mitigation

Generative (gen) artificial intelligence (AI) risks span data, model, deployment, and governance dimensions, with different concerns coming to the forefront at each adoption stage.

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AI in Enterprise Customer Service: State of the Art

As customer service leaders navigate the rapidly evolving technological landscape of artificial intelligence (AI), it is crucial to reassess the entire customer journey, and strike the right balance between digitised efficiency and personalised responsiveness at scale.

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Beyond the Buzz: Strategic LLM Adoption for CIOs

By sidestepping hype and misconceptions, companies can stay grounded while still tapping into the transformative potential of recent breakthroughs in large language models (LLMs). A clear-eyed view will separate organisations that achieve material value from those that squander resources chasing an AI strategy.

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