
ITIL 4 Delivers Outcomes and Value for Customers
Advancing ITSM to ITIL 4 practices must have improved customer experience at the centres of the IT strategy.

Advancing ITSM to ITIL 4 practices must have improved customer experience at the centres of the IT strategy.

Cloud migration is increasingly becoming one of the most important parts of business processes. When migrating to the Cloud, organisations must find a balance between cost, risks and benefits. It is also vital to create an effective roadmap.