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Wissam Raffoul

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Running IT as a Service Part 4: Transforming from Service Level Agreements to Service Value Agreements

Wissam Raffoul 29 January, 2015

Last Word: Public Cloud simplifies complex Configuration Management Setup

Wissam Raffoul 2 January, 2015

Which Workload is suitable for Public Cloud?

Wissam Raffoul 2 January, 2015

Virtual Service Desk Agent Critical Success Factors

Wissam Raffoul 3 December, 2014

Running IT as a Service Part 3: Preventing IT Policies from obstructing the Business

Wissam Raffoul 31 October, 2014

Running IT as a Service Part 2: Business-centric IT Strategy

Wissam Raffoul 1 October, 2014

Running IT as a Service Part 1: Prerequisite Building Blocks

Wissam Raffoul 1 October, 2014

Usage Management Maturity Self-Assessment – Part 2

Wissam Raffoul 29 July, 2014

Managing usage in Public IaaS – Part 1

Wissam Raffoul 25 June, 2014

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