Wissam Raffoul
9 September, 2020
Wissam Raffoul
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New generation IT service management tools Part 2: Multi-Cloud management
The new generation IT Service Management tools offer multi-Cloud management facilities including asset discovery, workflow orchestration, security and cost prediction.
Wissam Raffoul
3 August, 2020
New Generation IT Service Management Tools Part 1
The new generation IT service management tools incorporate artificial intelligence, can issue early warnings to avoid potential service outages and improve multi-Cloud overall management.
Wissam Raffoul
8 July, 2020
Artificial intelligence Part 3: Preparing IT organisations for artificial intelligence deployment
Successful deployment of artificial intelligence solutions requires avoiding the mistakes made to date, establishing effective IT processes governance and determining the impact of artificial intelligence on IT strategies.
Wissam Raffoul
1 April, 2020
Wissam Raffoul
6 March, 2020
Running IT-as-a-Service Part 58: Digital transformation requires effective IT value creation and management
Wissam Raffoul
5 February, 2020