Implementing generative AI in the contact centre has significantly boosted efficiency for the company, allowing it to engage customers with a more personalised and warm tone.
JBM Group’s CIO, Ranganathan Iyer, implemented AI vision solutions to make data-driven decisions, optimising day-to-day staff allocation, plant operations and improved productivity.
Artificial intelligence helps elevate conversion rates by 10 per cent, customer engagement and delight by 20 per cent, and employee performance by 25 per cent at the real estate firm.
Veteran CIO Sourav Sinha shares proven strategies for enterprise IT leaders to align and streamline their technology with business needs, based on his experience at a startup.
With next-generation voice over internet protocol (VoIP) services, the company’s CIO, Jagdip Kumar, has slashed new office setup time from months to just days.
While many organisations look to the cloud to save money, medical laboratory firm Oncquest saw it as an opportunity to improve business operations. By moving their bespoke laboratory information management system (LIMS) to the Cloud, Oncquest rapidly unlocked the ability to develop additional functionality in their key service platform. The result is an astounding 90 per cent reduction in sample status inquiries.
Recommendations for new CIOs looking to identify business issues, select priorities and establish immediate wins
How a new CIO revitalised a 55 year-old company digitally within a year
The company’s CIO leverages a Cloud-based human capital management (HCM) platform to redefine the recruitment and onboarding of employees and managing their performance.
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