Discover how Jeena & Company transformed its logistics operations by developing tailored in-house solutions that enhance efficiency and elevate service excellence.
By implementing a home-grown solution, the company was able to slash dosing errors and enhance efficiency
Key insights and strategies to help enterprise IT leaders successfully navigate the transition to the dynamic world of startups.
The company streamlined key applications and transitioned to virtual machines, overcoming technical debt and infrastructure challenges to improve efficiency by 60 per cent and optimise licensing by 90 per cent.
The proactive measures taken by the company’s CIO to enhance operations and customer service resulted in a remarkable increase of water-metered registered consumers to 300,000 and a 65 per cent reduction in overall complaints.
Kapil Mahajan, the company’s Group and Global CIO, effectively harnessed AI and machine learning, along with computer vision technologies, to enhance logistics planning, improve demand forecasting, and streamline cash collection processes.
Implementing generative AI in the contact centre has significantly boosted efficiency for the company, allowing it to engage customers with a more personalised and warm tone.
JBM Group’s CIO, Ranganathan Iyer, implemented AI vision solutions to make data-driven decisions, optimising day-to-day staff allocation, plant operations and improved productivity.
Artificial intelligence helps elevate conversion rates by 10 per cent, customer engagement and delight by 20 per cent, and employee performance by 25 per cent at the real estate firm.
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