With many organisations having to reduce costs in a post-COVID environment, CIOs must play their part and deliver sustainable savings without reducing service levels
Digital and transformation strategy are key direction setters for organisations, yet often take considerable time to develop and can put the IT function into limbo if there is decision inertia in the meantime. Strategy and operations can function as parallel activities to achieve organisation outcomes, rather than being perfected sequentially.
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
Whether you’re gearing up to launch a new analytics platform or refining an existing one, this template will help align your team, clarify objectives, and highlight any critical preparations.
IBRS explores upcoming technology challenges, including AI, cloud costs, cybersecurity, and ICT strategy for 2025.
In recent years, business continuity management (BCM) has evolved through integration with enterprise risk management (ERM) as organisations recognise that business resilience requires a focus on a more diverse set of risk areas, such as cyber security, supply chain management, and operational risks.
Why would you choose to create a disaster recovery (DR) in the Cloud if your production system is on-premise or a hybrid? What could possibly go wrong!
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
How well does your organisation manage disruption to its business resulting from a Software-as-a-Service failure?
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