As customer service leaders navigate the rapidly evolving technological landscape of artificial intelligence (AI), it is crucial to reassess the entire customer journey, and strike the right balance between digitised efficiency and personalised responsiveness at scale.
IT leaders must evaluate technology investments using a balanced approach that considers multiple financial frameworks beyond just ROI for a comprehensive assessment.
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
Have an outsourced, integrated, multi-vendor IT delivery model? Then ITSM is not enough to ensure you have a smooth running environment during critical events.
How many organisations are carrying technical debt in their holding of information. Do they need to hold the information they do, is it accessible, and are they in breach of the law holding information that is no longer needed? This advisory paper will assess how organisations can solve this problem.
Earlier this year, GraphRAG transformed retrieval-augmented generation (RAG) with its graph-based approach for question-answering over private datasets. Now, Microsoft has made GraphRAG available on GitHub, offering a user-friendly API on Azure—ready to enhance your AI-powered RAG projects. Interested in exploring its capabilities?
With next-generation voice over internet protocol (VoIP) services, the company’s CIO, Jagdip Kumar, has slashed new office setup time from months to just days.
Uncover the strategic shift in Microsoft’s AI-powered laptops with a focus on ARM processors and AI integration. Explore the potential market impact.
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