To enhance customer experience, focus on First Call Resolution rate Read More » Alan Hansell 4 April, 2019
Mergers & acquisitions require federated service providers governance Read More » Wissam Raffoul 4 April, 2019
The case for EA remains strong in the face of continual waves of transformation Read More » Sam Higgins 4 April, 2019
Can IBRS do a review on Bronto and help us to identify the best way forward? Read More » Joseph Sweeney 27 March, 2019